RemoteAssist Agent 1.0.0

Laplink Software ❘ Commercial

Enhance Remote Support with RemoteAssist Agent

David Fischer

01/28/2025

RemoteAssist Agent by Laplink Software offers seamless remote support capabilities, making it easy for technicians to troubleshoot and resolve issues effectively.

The RemoteAssist Agent by Laplink Software provides a secure and reliable remote support solution that allows businesses to efficiently support their clients or customers. This web-based platform allows users to seamlessly connect with remote computers and access them from anywhere in the world, making it an ideal choice for businesses that require quick and effective tech support.

The application is simple to use, with a user-friendly interface that provides a range of features to facilitate remote support sessions such as viewing and chat options.
It also boasts enterprise-grade security protocols that ensure secure connections between devices, protecting sensitive data from third-party intrusions.

RemoteAssist Agent comes with a range of customizable permissions, allowing administrators to control access for their support team. Additionally, the platform has effective file transfer capabilities enabling a quick exchange of files between devices during each support session.

The platform is cost-effective, boosting productivity by speeding up client support times while reducing travel costs and expenses associated with in-office support. RemoteAssist Agent by Laplink is an excellent choice for businesses looking for a reliable and secure remote support solution.

Overview

RemoteAssist Agent is a Commercial software in the category Business developed by Laplink Software.

The latest version of RemoteAssist Agent is 1.0.0, released on 02/18/2008. It was initially added to our database on 10/29/2007.

RemoteAssist Agent runs on the following operating systems: Windows.

RemoteAssist Agent has not been rated by our users yet.

Pros

Ability to access and control a remote computer from anywhere
Easy setup and installation process
Provides secure and encrypted connection for remote sessions
Allows for file transfer between local and remote computers
Supports unattended access for remote troubleshooting

Cons

Some users may find the interface not very intuitive
Subscription-based pricing model may be costly for some users in the long term
Occasional lags and connection issues reported by users during remote sessions

FAQ

What is RemoteAssist Agent?

RemoteAssist Agent is a software solution developed by Laplink Software that allows remote access and control of a computer or device to provide technical support and assistance.

How does RemoteAssist Agent work?

RemoteAssist Agent utilizes secure connection protocols to establish a remote desktop connection between the support technician and the client's computer or device. This enables the technician to view the client's screen, control the mouse and keyboard remotely, and troubleshoot technical issues.

What features does RemoteAssist Agent offer?

RemoteAssist Agent offers various features including remote desktop control, file transfer capabilities, chat communication between the technician and client, multi-monitor support, session recording, and more.

Is RemoteAssist Agent secure?

Yes, RemoteAssist Agent ensures the security of remote connections by using encryption protocols to protect sensitive data transmitted during the remote support session. Additionally, the software allows users to set access permissions and control session recording for enhanced security.

Can RemoteAssist Agent be used on different operating systems?

Yes, RemoteAssist Agent is compatible with various operating systems including Windows, macOS, Android, and iOS.

Does RemoteAssist Agent require installation on both ends?

Yes, RemoteAssist Agent needs to be installed on both the technician's computer and the client's computer or device for remote access and control to work.

Is RemoteAssist Agent easy to use?

Yes, RemoteAssist Agent provides an intuitive user interface that makes it easy for both support technicians and clients to initiate and establish remote support sessions.

Can multiple technicians access the same client's computer simultaneously using RemoteAssist Agent?

No, RemoteAssist Agent allows only one technician to access a client's computer at a time to avoid conflicts and ensure a secure support session.

Does RemoteAssist Agent require an internet connection?

Yes, RemoteAssist Agent requires an active internet connection for the support technician to establish a remote connection with the client's computer or device.

Can RemoteAssist Agent be used for personal use?

RemoteAssist Agent is primarily designed for professional technical support purposes. However, individuals can also use it for personal remote access needs with appropriate licensing.

David Fischer

I am a technology writer for UpdateStar, covering software, security, and privacy as well as research and innovation in information security. I worked as an editor for German computer magazines for more than a decade before joining the UpdateStar team. With over a decade of editorial experience in the tech industry, I bring a wealth of knowledge and expertise to my current role at UpdateStar. At UpdateStar, I focus on the critical areas of software, security, and privacy, ensuring our readers stay informed about the latest developments and best practices.

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